What you can expect from BALTIC when we welcome you into our space.
Before your visit
We can help you to plan your visit before you arrive. We publish regularly updated 'Guides on what to expect' with images and text which can guide you through what you will experience when you visit BALTIC. If you would like this e-mailed to you or posted to you we can do this touch. See getting in touch section below.
We offer free use of accessibility equipment with a meet & greet at the car park service if required.
We have a dedicated Visitor Experience team who can be contacted in advance of your visit to talk through what we have on, how to access us and to smooth out any issues or questions that we can help with.
We also acknowledge that as a centre for contemporary art, we can exhibit work which can be challenging and we will always let you know about content on our website. If you’d prefer a real person to talk to about this you can contact the Visitor Experience team or if you are a learning or community group, you can speak with our Producers/Learning team for human-to-human advice.
During your visit
When it comes to the content in our exhibitions we have a responsibility to warn our visitors about content, which may carry an age restriction or have an impact on your health.
We actively warn about physical content, which may trigger those with conditions that could be affected by flashing lights or the environment within the exhibition.
We actively warn of any sexual content, it’s worth noting that we don’t consider nudity in art an issue unless the nudity is connected in some way to a sexual subject or representation/imagery.
Where required we set an age limit to our exhibitions. Occasionally this relates the whole exhibition. It’s more often that an age limit is only appropriate to specific works, so we warn you of the age limit and encourage you to access the exhibitions omitting the artworks, which may not be appropriate for some ages.
We do everything we can to ensure exhibitions are as accessible to everyone as possible.
We are actively working with our artists to achieve exhibitions which can be adjusted and made more comfortable to visitors who struggle with loud or mixed sound, dark or bright lighting so let us know if you feel you could benefit from the exhibitions being adapted for your visit or on the day mention this to our BALTIC Crew and we can see what we can do to make you comfortable.
We have BALTIC Crew on hand on every floor; they are there to chat to you about what we do and what we are exhibiting. They are friendly, approachable and ready to chat about the exhibitions and are great at giving advice so please use them for information and a fantastic insight into the exhibitions (especially if text panels & leaflets aren’t your thing).
At the end of your visit
We love to receive feedback so please let us know before you leave if you have any negative feedback, we like to clear up any problems as soon as possible so speak to any member of staff and they’ll introduce you to the manager on the day for a brief chat about your experience.
If you have positive feedback we’d love to meet you so the same as above applies.
If you ever feel uncomfortable or have an issue during your visit in our building, then we are here to help and look after you.
Our building is a public space for everyone and we will support you so don’t feel like a a stranger. Please know that we’re in BALTIC together and as an organisation we only want a positive space and local area.
Getting in touch
If you have any questions, feedback or requests for information or materials that support you then please get in touch by calling 0191 478 1810 or e-mail firstname.lastname@example.org