Skip to main content

Supporting your Access Needs

Discover the facilities available to help you make the most of your visit.  

 

We have a range of facilities available to help you make the most of your visit, some of which can be booked in advance. 

 

If you have any questions or would like to chat about your visit before coming, you can email us on myexperience@balticmill.com or call us on 0191 478 1810.

Wheelchair user enjoying view

At a Glance

Wheelchair access icon

Level Access

Steps or a ramp lead to the main entrance and level access entrance on South Shore Rd. 

Blue badge holders park free, contact security via the intercom on exit. 

Lift Icon

Lifts

Glass lifts with Braile buttons travel between Ground Floor and Level 6, saying and showing each floor number.

An alternative (not glass) lift is available if preferred. There's an accessible lift from the Hello desk to the upper Ground Floor area. 

Hearing loop icon

Hearing

There is a Hearing Loop system at the Hello Desk,  inside Baltic Shop and Front Room. All Baltic Crew have disability awareness training. 

Published Icon

Visual

Glass doors and full-height windows have contrast markings. Exhibition guides, labels and any floor maps in use, are available large print. Pick these up outside the gallery or from Baltic Crew.

Assistance Animal Icon

Assistance Dogs / Animals

Trained and uniformed assistance dogs and welcomed. Water bowls for dogs are available on request.

Lockers Icon

Lockers

Lockers are available to store items such as bags and coats during your visit. Lockers cost £1, and are emptied at 5.55pm every day. Items cannot be left over-night.

Toilet icon

Toilets

Toilets are available on every floor with the exception of Level 5, and all have level access. Female and male toilets are available on Ground Floor. 

All stand-alone access toilets feature clos-o-mat toilets. Sanitary products are available for free upon request. Further details can be found below.  

 

Baby change icon

Baby Change

Singular baby changes are located on Ground Floor, Level 1 and Level 2. Baby change facilities are also available in both female and male bathrooms, on Ground Floor. 

If you require free nappies, wet wipes or any other assistance speak to a member of Baltic Crew.

Heart on window of viewing platform
Mother and child in sensory room
Audio Guide Headphones

Let us know

If you have any queries or require assistance please telephone 0191 478 1810 or send us an email.

Get in touch
Children playing
Children drawing
Baltic External Building

Plan Your Visit

Baltic and Baltic Shop are open Wednesday - Sunday, 10am-6pm. Drop in for free, no booking required. 

Read More