Supporting your Access Needs
Discover the facilities available to help you make the most of your visit.
We have a range of facilities available to help you make the most of your visit, some of which can be booked in advance.
If you have any questions or would like to chat about your visit before coming, you can email us on myexperience@balticmill.com or call us on 0191 478 1810.
At a Glance
Level Access
Steps or a ramp lead to the main entrance and level access entrance on South Shore Rd.
Blue badge holders park free, contact security via the intercom on exit.
Lifts
Glass lifts with Braile buttons travel between Ground Floor and Level 6, saying and showing each floor number.
An alternative (not glass) lift is available if preferred. There's an accessible lift from the Hello desk to the upper Ground Floor area.
Hearing
There is a Hearing Loop system at the Hello Desk, inside Baltic Shop and Front Room. All Baltic Crew have disability awareness training.
Visual
Glass doors and full-height windows have contrast markings. Exhibition guides, labels and any floor maps in use, are available large print. Pick these up outside the gallery or from Baltic Crew.
Assistance Dogs / Animals
Trained and uniformed assistance dogs and welcomed. Water bowls for dogs are available on request.
Lockers
Lockers are available to store items such as bags and coats during your visit. Lockers cost £1, and are emptied at 5.55pm every day. Items cannot be left over-night.
Toilets
Toilets are available on every floor with the exception of Level 5, and all have level access. Female and male toilets are available on Ground Floor.
All stand-alone access toilets feature clos-o-mat toilets. Sanitary products are available for free upon request. Further details can be found below.
Baby Change
Singular baby changes are located on Ground Floor, Level 1 and Level 2. Baby change facilities are also available in both female and male bathrooms, on Ground Floor.
If you require free nappies, wet wipes or any other assistance speak to a member of Baltic Crew.
Let us know
If you have any queries or require assistance please telephone 0191 478 1810 or send us an email.
Baltic Shop
Baltic Shop is located on the lower ground floor of the building and has level access from the main entrance. There are two doors into Baltic Shop; one located directly on the left as you enter the building, the other inside the building adjacent to the Hello Desk. The shop has a level floor throughout.
There are a number of different display units used in the shop to house books, magazines, cards and home-wares. These include free-standing and wall based units, in general these have a minimum of 100cm between them to allow access, and all areas of the shop are accessible, though there are some areas where a direct route between units is not possible. The highest units are 120cm.
There is a low counter area at the till and card readers are moveable. There is background music in the shop, which is played at a moderate level and can be switched off by staff, please let us know.There is a hearing loop system, and signage in place to make visitors aware of this.
Staff are always available to give assistance.
Plan Your Visit
We're open Wednesday - Sunday, 10:00-18:00
Free entry, donations warmly welcomed
Please donate today
As a registered charity, donations to Baltic are crucial as rising costs threaten our ability to
- Keep our exhibitions free entry and accessible to everyone
- Preserve support and opportunities for our communities to thrive
- Maintain our historical and iconic building