×

Book your visit

We’re looking forward to welcoming you back to BALTIC when we re-open on Monday 10 August.

When we open our doors again, the safety of our visitors and staff is our highest priority. There will be changes in place so that you can enjoy BALTIC safely in a relaxed atmosphere.

To begin, only our Ground Floor gallery will be open where you can visit the Abel Rodríguez exhibition, as well as BALTIC Shop and BALTIC Kitchen.

We are asking all visitors to book free tickets in advance for an allocated time slot. This will help us manage the number of people visiting, so the galleries aren’t crowded and so that you can experience BALTIC and the exhibition safely.

We are asking asking all visitors to wear a face covering when visiting BALTIC. Face coverings are mandatory for all visitors except those with health and breathing issues, and children under the age of 11, in line with government guidelines.

We are releasing tickets for the first two weeks; Monday 10 August - Sunday 23 August 2020. We will release tickets for days beyond this in August.

You can read about the changes we’ve made below, as well as some guidance we’d like you to follow when visiting.

Please remember, stay at home if you’re feeling unwell, or have been in contact with someone who has coronavirus, and follow NHS coronavirus guidelines.

In order to help reduce the risk of a local outbreak of coronavirus we are asking for contact details of all visitors. When you book in advance, we will ask for contact details of the person making the booking. If you arrive without an advance booking, a member of staff will ask for your contact details. In line with guidance issued by the government, we will keep your details for 21 days. We will only share them with NHS Test and Trace if asked, in the event of a fellow visitor testing positive for coronavirus.

BEFORE YOU VISIT

Booking Tickets

  • We’re asking all visitors to book a free timed ticket online in advance of their visit. This will help us manage the number of people visiting at any one time, and ensure everyone can keep a safe distance.

  • Tickets can be booked online from Wednesday 15 July.

  • You will be able to book up to a maximum of 6 tickets, for yourself and those in your household or bubble.

  • Tickets are available Monday-Sunday, 10.30-18.00, with last entry at 17.00.

  • For anyone unable to book online we recommend calling 07711 392448 and we will organise your tickets.

  • A limited number of tickets will be available on the day for those visitors who have not booked in advance. For any visitors who arrive at BALTIC without a ticket you are likely to have to queue until numbers are safe for you to enter, but we recommend everyone books online in advance to avoid disappointment.

DURING YOUR VISIT

Arriving at BALTIC

  • The entrance to BALTIC will now be via the door on the river side. The route will be clearly marked from Baltic Square and the car park, please follow signs to this new entrance.

  • Please only arrive at BALTIC just before your allocated time slot. You may have to join a small queue but we will be doing everything we can to ensure this is as short a time as possible.

  • Please ensure you are wearing a face covering before entering the building. Face coverings are mandatory for all visitors except those with health and breathing issues, and children under the age of 11, in line with government guidelines.

  • Once inside the building, a member of BALTIC Crew will welcome you and ask for your tickets. You do not need to print your tickets out, you can present these on your mobile phone or give your name.

  • There will be a designated route around the building. There will be markings on the floor showing this route. We ask that all visitors maintain social distancing to keep everyone safe.

Visits on the day

  • Please join the queue and let BALTIC Crew know you have not booked a ticket. If there is space, you will be asked for your contact details and allowed admission. Unfortunately we cannot guarantee you will be allowed entry if you have not booked, so we recommend everyone books online in advance to avoid disappointment.

  • In order to help reduce the risk of a local outbreak of coronavirus we are taking contact details of customers who do not book in advance. In line with guidance issued by the government, we will keep your details for 21 days. We will only share them with NHS Test and Trace, in the event of a fellow customer testing positive for coronavirus.

  • Please bring a face covering with you, face coverings are mandatory and must be worn by all visitors. Face coverings are mandatory for all visitors except those with health and breathing issues, and children under the age of 11, in line with government guidelines.

Exhibitions

  • To begin, only our Ground Floor gallery will be open where you can visit the Abel Rodríguez exhibition.

  • We’ll announce additional gallery openings on our website and across our social media channels in the forthcoming weeks.

Facilities

  • BALTIC Shop will be open. Contactless/card payments are preferred.

  • BALTIC Kitchen will be open, offering a takeaway service and dine-in spaces with table service. Contactless/card payments only, no cash accepted.

  • Toilets including accessible toilets will be open, as well as baby changing facilities.

  • Wheelchairs and scooters are available on request, with enhanced cleaning measures in place.

  • Lockers will not be available.

BALTIC Crew

  • Please listen to and respect any guidance offered by BALTIC Crew when you visit.

  • Usually, BALTIC Crew chat to you about our building and exhibitions when you visit. During this time they may not be able to do this in as much detail. This is for everyone's safety and we look forward to returning to longer conversations in the future.

Six Restaurant

  • Six Restaurant will re-open on Friday 14 August, opening Wednesday-Sunday from Wednesday 19 August. Booking for Six Restaurant is essential. You can book your table here.

STAYING SAFE

Safety Measures

  • We’re asking all visitors to maintain social distancing measures when visiting.

  • Face coverings must be worn when visiting BALTIC. Face coverings are mandatory for all visitors except those with health and breathing issues, and children under the age of 11, in line with government guidelines. This is in line with government guidelines.

  • We’ve implemented a designated route throughout the building. Please follow the markings on the floor, which will tell you where to go.

  • There will be hand sanitising points throughout the building for your use.

  • Any children in your group must be supervised at all times.

  • There will be increased cleaning of BALTIC including toilet facilities, door handles, rails and other areas throughout the building.

  • Toilets will operate one-in and one-out at all times.

  • Contactless/card payments only will be accepted for food/drink in BALTIC Kitchen. Contactless/card payments are preferred in BALTIC Shop.

  • BALTIC Crew, BALTIC Kitchen and Shop staff will be wearing face coverings or visors. There will be perspex screens in place at desks and till points.

  • Risk assessments have been carried out for both staff and visitor operations. These are regularly reviewed and take into account the latest guidance from the government and Public Health England.

  • We are limiting capacity and staggering entry to BALTIC. Entry remains free, but we are asking visitors to pre-book a time slot in advance of their visit if they can.

Social narrative

You can read a Social Narrative of what to expect on a visit to BALTIC here.

Get in touch

If you’d like to discuss any of our safety measures in more detail, please get in touch via email myexperience@balticmill.com