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Visitor Notice COVID-19

VISITOR NOTICE: CORONAVIRUS

BALTIC re-opened on Monday 10 August.

BALTIC Shop is currently open.

BALTIC's online shop is currently operating. Visit shop.balticmill.com

BALTIC 39 Project Space, Newcastle is currently open. Further information later down this page.

ESSENTIAL VISITOR INFORMATION

When you visit BALTIC there will be changes in place so that you can enjoy BALTIC safely in a relaxed atmosphere. You will be able to access the following exhibitions and spaces when you visit:

Exhibitions:

Facilities:

  • River Terrace - Open Wed-Sun, for breakfast, lunch, hot drinks and light bites

  • BALTIC Shop

  • BALTIC Front Room - Picnic and seating area, open daily

  • External Viewing Terrace

We are asking all visitors to book free tickets from www.baltic.art/tickets in advance for an allocated time slot. This will help us manage the number of people visiting and their flow through the building, so that everyone can experience BALTIC and the exhibitions safely.

You can read about the changes we’ve made below, as well as some guidance we’d like you to follow when visiting.

Please remember, stay at home if you’re feeling unwell, or have been in contact with someone who has coronavirus, and follow NHS coronavirus guidelines.

In order to help reduce the risk of a local outbreak of coronavirus we are asking for contact details of all visitors. When you book in advance, we will ask for contact details of the person making the booking. If you arrive without an advance booking, a member of staff will ask for your contact details. In line with guidance issued by the government, we will keep your details for 21 days. We will only share them with NHS Test and Trace if asked, in the event of a fellow visitor testing positive for coronavirus.

BEFORE YOU VISIT

Booking Tickets

  • We’re asking all visitors to book a free timed ticket online in advance of their visit. This will help us manage the number of people visiting at any one time, and ensure everyone can keep a safe distance.

  • You will be able to book up to a maximum of 6 tickets, these must only be for yourself and those in your household or support bubble. They cannot be from mixed households.

  • Tickets are available Monday-Sunday, 10.30-18.00, with last entry at 17.00.

  • For anyone unable to book online please call 07711 392448 and we will organise your tickets.

  • A limited number of tickets will be available on the day for those visitors who have not booked in advance. For any visitors who arrive at BALTIC without a ticket you are likely to have to queue until numbers are safe for you to enter, but we recommend everyone books online in advance to avoid disappointment.

DURING YOUR VISIT

Arriving at BALTIC

  • Please only arrive at BALTIC just before your allocated time slot. You may have to join a small queue but we will be doing everything we can to ensure this is as short a time as possible.

  • Face coverings are mandatory in all areas of BALTIC except when eating and drinking in River Terrace or BALTIC Front Room. They are mandatory for all visitors except those with health issues/children under 11.

  • Once inside the building, a member of BALTIC Crew will welcome you and ask for your tickets. You do not need to print your tickets out, you can present these on your mobile phone or give your name.

  • There will be a designated route around the building. There will be markings on the floor showing this route. We ask that all visitors maintain social distancing to keep everyone safe.

Visits on the day

  • Please join the queue and let BALTIC Crew know you have not booked a ticket. If there is space, you will be asked for your contact details and allowed admission. Unfortunately we cannot guarantee you will be allowed entry if you have not booked, so we recommend everyone books online in advance to avoid disappointment.

  • In order to help reduce the risk of a local outbreak of coronavirus we are taking contact details of customers who do not book in advance. In line with guidance issued by the government, we will keep your details for 21 days. We will only share them with NHS Test and Trace, in the event of a fellow visitor testing positive for coronavirus.

Exhibitions

Facilities

  • BALTIC Shop will be open. Contactless/card payments are preferred.

  • River Terrace will be open Wednesday-Sunday, offering a takeaway service and dine-in spaces with table service. Contactless/card payments only, no cash accepted.

  • BALTIC Front Room will be open daily with space to sit, eat a packed lunch, relax and use the free Wi-Fi. On Mondays and Tuesdays, we will be serving hot drinks on a donations basis.

  • Toilets including accessible toilets will be open, as well as baby changing facilities.

  • Wheelchairs and scooters are available on request, with enhanced cleaning measures in place.

  • Lockers will not be available.

BALTIC Crew

  • Please listen to and respect any guidance offered by BALTIC Crew when you visit.

  • Usually, BALTIC Crew chat to you about our building and exhibitions when you visit. During this time they may not be able to do this in as much detail. This is for everyone's safety and we look forward to returning to longer conversations in the future.

Six Restaurant

  • Six Restaurant is open Wednesday-Sunday. Booking for Six Restaurant is essential. You can book your table here.

STAYING SAFE

Safety Measures

  • We’re asking all visitors to maintain social distancing measures when visiting.

  • We’ve implemented a designated route throughout the building. Please follow the markings on the floor, which will tell you where to go.

  • There will be hand sanitising points throughout the building for your use.

  • Any children in your group must be supervised at all times.

  • There will be increased cleaning of BALTIC including toilet facilities, door handles, rails and other areas throughout the building.

  • Toilets will operate one-in and one-out at all times.

  • Contactless/card payments only will be accepted for food/drink in River Terrace. Contactless/card payments are preferred in BALTIC Shop.

  • BALTIC Crew, River Terrace and Shop staff may be wearing face coverings or visors. There will be perspex screens in place at desks and till points.

  • Wearing a face covering at BALTIC is mandatory, except for visitors with health issues or children under the age of 11. If you accidentally arrive without one, we have disposable masks to give you. When worn correctly, masks go over your mouth AND nose. Whilst masks are mandatory in public buildings like BALTIC, not everyone can wear one. There are a number of reasons why people are unable to wear masks and they aren’t all visible. We recognise and support this and ask you to do the same.

  • Risk assessments have been carried out for both staff and visitor operations. These are regularly reviewed and take into account the latest guidance from the government and Public Health England.

  • We are limiting capacity and staggering entry to BALTIC. Entry remains free, but we are asking visitors to pre-book a time slot in advance of their visit if they can.

Get in touch

If you’d like to discuss any of our safety measures in more detail, please get in touch via email myexperience@balticmill.com

BALTIC 39, NEWCASTLE UPON TYNE

  • The Project Space at BALTIC 39 is open Wednesday-Sunday, until Sunday 25 October when the current exhibition closes. We are asking all visitors to book free tickets in advance for the day you plan to visit. This will help us manage the number of people visiting, so that you can experience the exhibition safely. Book your free ticket here.

  • The Project Space will be open Wednesday-Sunday, 12.00-5.15pm. Book a ticket online here for the day you'd like to visit and you can drop-in anytime within the gallery opening hours.

  • For anyone unable to book online we recommend calling 07711 392448 and we will organise your tickets.

  • Find out about Another Trip Around the Sun in the Project Space here.

VISITING BALTIC 39, NEWCASTLE - IMPORTANT ACCESS INFORMATION

  • Please be aware, the access lift on the ground floor is currently out of order. There are three steps in this area, between the reception and the corridor towards the main lift. Unfortunately, we are currently unable to offer step-free access. We are working hard to rectify this. Please be aware of this when booking your visit.

  • If you’d like to discuss your access requirements, please email myexperience@balticmill.com and we’ll get back to you as soon as possible.