Accessibility Tools

A visual story:
Visiting BALTIC

Find out what to expect on a visit to BALTIC with this Visual Story guide - a guide with words and pictures. It is sometimes called a Social Narrative.

BALTIC is open Wednesday to Sunday, from 10am to 6pm. You can drop-in for free anytime during our opening hours.

BALTIC has six floors, including galleries, a shop, picnic area and café.

If you have any questions or would like to chat about your visit before coming, you can email us on or call us on 0191 478 1810.

Arriving at BALTIC

  • When you arrive at BALTIC, you will enter the building by the main automatic glass doors on Baltic Square.

  • When you enter the building you will see a member of BALTIC Crew.

  • They may be wearing a protective face covering.

  • They will welcome you to BALTIC. It is okay to talk to them.

  • We strongly encourage wearing a face covering when visiting BALTIC.

  • You will see a hand cleaning station by the Hello Desk. There will be hand sanitiser for you to use before you go into the gallery. It is free for you to use.

  • BALTIC Crew may give you instructions while you are inside BALTIC. Listen to BALTIC Crew and follow their instructions. They are to keep you and other visitors safe.

Ground Floor Gallery

  • As you travel past the glass lifts, you will find BALTIC's Ground Floor gallery. Inside this gallery is an exhibition by artist Albert Potrony called equal play.

- You can find the visual story of Albert Potrony: equal play here.


  • BALTIC Shop will be open when you visit.

  • You will enter BALTIC Shop through a level access open doorway.

  • The items you can purchase are displayed on shelves and tables.

  • There is background music in the shop, which is played at a moderate level and can be switched off by staff. Please let us know if you would like us to turn the music off.

  • If you buy anything in BALTIC Shop, contactless and card payments are preferred.

BALTIC Front Room

  • As you approached the entrance of the building you may have noticed large coloured shapes a the glass window.

  • This is BALTIC Front Room picnic and seating area.

  • BALTIC Crew will welcome you to Front Room.

  • BALTIC Front Room has tables and seating.

  • You can eat your own packed lunch here if you wish to bring it on your visit.

  • You can have a free tea, coffee or juice in Front Room. You do not need to pay for this, but donations are welcomed.

Six Riverside

  • Six Riverside is BALTIC's café. The café serves breakfast, lunch, snacks and hot drinks.

  • You can get to the café using a small set of stairs on the ground floor, or using the glass lift beside the lockers. You can ask BALTIC Crew for directions.

  • When you arrive in the café you will be greeted by a member of staff. It is okay to talk to them. They may indicate which table to sit at.

  • Food and drinks orders will be taken at your table.

  • Six Riverside only accepts contactless or card payments.

  • There may be music playing in Six Riverside, at a low level.

  • There will also be the sound of coffee machines, as well as the sounds of other visitors talking.

Level 2 Gallery

- You can find the visual story of Mounira Al Solh: A day is as long as a year here.

BALTIC's Learning Lounge

  • BALTIC's Learning Lounge is on Level 2.

  • When you arrive on Level 2, follow the corridor to the left. There will be a BALTIC Crew member standing close by. You can ask them for directions.

  • The Learning Lounge is a fun and informal learning space where you can chat, rest, learn and play.

  • BALTIC’s Learning Lounge has soft seating, a table and chairs and wipe-able matting.

  • There may be a short wait to use the space as we monitor numbers visiting the Learning Lounge.

  • Face coverings are strongly encouraged unless exempt, and there is hand sanitiser available at the entrance and exit to Learning Lounge.

BALTIC's Sensory Room

  • BALTIC's Sensory Room can be found on Level 2 inside the Learning Lounge, on the left-hand side.

  • The door to the Sensory Room will be open.

  • A member of BALTIC Crew can direct you to this door.

  • This is a quiet space to play and explore with sensory toys, projections and lights.

  • Inside the Sensory Room there are two sets of fibre optics, a bubble tube, a light table with coloured shapes, projector, two large light-up orbs and cubes.

  • There is also a sofa, two large soft shapes and wipe-able matting.

BALTIC Library

  • BALTIC Library can be accessed via a glass door in the Learning Lounge on Level 2.

  • It is an informal research space that has a specialist collection of books and materials.

  • There are both standing and sitting desks.

  • Free wi-fi is available here, you can connect on your own device or use the iMacs available. There is also a photocopier/scanner you are welcome to use.

  • Under 16’s must be supervised by an adult within this space.

  • BALTIC Library is reference only, please do not remove the books or magazines from this space.

  • Please do not bring any food or hot drinks into the Library, drinks from bottles with secured lids are fine.

  • Access to BALTIC Library may be challenging for some visitors due to the lack of a button operated door, and smaller areas for mobility. We are aware of this and working towards a resolution. Please chat to a member of BALTIC Crew, Call 0191 478 1810 or email for any more information about this.

Level 3 BxNU Gallery

Level 4 Outdoor Viewing Terrace

  • On Level 4 you can access the Outdoor Viewing Terrace.

  • This is an outdoor space that has views over the Quayside.

  • There is glass all the way around the terrace, so that you can see the views safely.

  • If you visit on a very windy or rainy day, the terrace may be closed for your safety.

  • There is a hand sanitising station on the wall by the door to the terrace. You can use this before or after visiting the terrace.

Level 5 Viewing Platform

  • As you exit the lifts on Level 5, you will initially be on a balcony which overlooks BALTIC’s Level 4 gallery.

  • There may be a BALTIC Crew member on this floor, they are there to help and assist you.

  • Once you have travelled around the lift, you will be able to experience views of NewcastleGateshead through a large glass window.

Travelling around the building

  • We have glass lifts and a staircase to travel around the building. You can use which is most comfortable for you.

  • The lifts are glass and you can see views over NewcastleGateshead.

  • If you would like to use a lift but do not like glass lifts please chat to BALTIC Crew. They will find an alternative for you.

  • You can travel both up and down the staircase. Please stay on the left hand side when using the staircase.


  • Toilets including accessible toilets will be open on the Ground Floor, Level 2, Level 3 and Level 4.

  • Baby changing facilities are available to use on the Ground Floor and Level 2.

  • There will be increased cleaning of the toilets, as well as other areas of the building. You may see BALTIC cleaning staff around the building on your visit.

  • Wheelchairs and scooters are available on request. Please chat to BALTIC Crew if you would like to use these.

  • Lockers are available. You can use the lockers to store items such as bags and coats during your visit. Our lockers cost £1. The lockers are emptied at 17.55 every day. Items cannot be left overnight.

  • There are hand wash stations on every floor at BALTIC.

  • You will exit BALTIC through automatic glass doors at the front of the building. This exit will take you out onto Baltic Square.

  • You can find more details about BALTIC's facilities here.